Uniform Conditions for the Hotel and Catering Industry

The Uniform Conditions for the Hotel and Catering Industry (UVH) are the terms and conditions on which catering establishments established in the Netherlands shall provide catering services and enter into catering agreements. The Uniform Conditions for the Hotel and Catering Industry apply to all reservations made by Hotel de Milliano.

Article 9. Cancellations

9.2 Cancellation of hotel accommodation

9.2.2. Individuals
If a reservation for only hotel accommodation, with or without breakfast, is made for one or more individuals, the following applies to the cancellation of that reservation:

For cancellations made more than 1 month before the arrival date, the customer is not required to pay any amount to the hotel company.

 

  • For cancellations made more than 14 days before the arrival date, the customer is required to pay 15% of the reservation value to the hotel company.
  • For cancellations made more than 7 days before the arrival date, the customer is required to pay 35% of the reservation value to the hotel company.
  • For cancellations made more than 3 days before the arrival date, the customer is required to pay 60% of the booking value to the hotel company.
  • In case of cancellation more than 24 hours before the commencement date, the customer is obliged to pay 85% of the reservation value to the hotel company.
  • In case of cancellation 24 hours or less before the commencement date, the customer is obliged to pay 100% of the reservation value to the hotel company.

For more information about the 'Uniform Conditions for the Hotel and Catering Industry', please visit the website of Koninklijke Horeca Nederland